Store Policies
Payment
We accept Visa, MasterCard, American Express, and Discover through either PayPal or a separate third party vendor. We DO NOT ACCEPT credit card payments over the phone. Please note, PayPal's buyer and seller protection policies require that we ship to the confirmed address used at the time a payment is made. If you'd like your purchase shipped to a non-confirmed address (new construction, rental property, etc) contact us.
Sales Tax
Items being picked up at our retail location or shipped inside the State of Michigan are subject to the Michigan Resident Sales Tax of 6.0%.
Returns
If an item is purchased in error and/or exhibits no signs of damage the customer will be responsible for shipping the item to our store in Niles, Michigan using the same packaging and method of transportation as was used when the product was delivered. These items will be subject to a 15% restocking fee. The original shipping charges are not refundable. A credit will be issued after the item has been received and inspected.
Damage & Accepting Delivery
Items Shipped Freight:
While products are packaged very well by manufacturers, occasionally shipping damage can happen. PLEASE inspect your shipment before accepting and signing for the delivery. DO NOT assume your product is not damaged if the box and/or packaging are intact. It is important that you open the package and check for concealed damage. Signing for the delivery means you are completely satisfied with the products condition and that the correct number of units was received. If the product is damaged, refuse the shipment and let us know immediately. When you sign for the delivery we have no recourse with the freight carrier. The freight carrier will not assist you or Red Tag Appliance after the fact, in the event of damage if you have signed for the items. If you do not refuse the shipment and later notice damage, there are limited to no options for what we can do, therefore PLEASE inspect the unit(s) upon arrival.
Items Shipped UPS:
While products are packaged very well by manufacturers, occasionally shipping damage can happen. We usually require a signature on delivery. If you later discover damage to the product & have the original carton and packing, please contact us within 5 business days of receiving the product and we can pick up the damaged unit and ship a replacement unit or issue a refund.
Shipping Policy
Unless otherwise noted, shipping rates are included as a flat fee in the individual listing.
We do not ship outside the Continental United States, nor do we ship to PO, APO, or FPO boxes. Smaller items will be shipped via UPS Ground while larger items will be shipped through our network of interstate common carriers. Please note, items shipped via common carrier will be considered residential curbside delivery. This means, quite literally, that your items will be delivered to the curb in front of your home. It does not include moving the item into your home, garage, or other location nor does it include any type of installation. The carrier will call to schedule a delivery appointment once the product has arrived at your local/regional terminal. A signature is required at time of delivery. Please include a daytime phone number with your shipping information. Extraordinary delivery locations (such as an Island, Mountaintop, Isles or Large Metropolitan areas like New York City, Chicago, Miami, Los Angles) that ship Freight may require additional delivery charges, If any of these may apply to you please contact us beforehand for a freight estimate.
Items Picked up in our Store
Please contact us on availability and cost of picking any appliances up at our store in Niles, Michigan
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