Shipping & Payment Policy
Shipping Policy
Unless otherwise noted, shipping rates are included as a flat fee in the individual listing.
We do not ship outside the Continental United States, nor do we ship to PO, APO, or FPO boxes. Smaller items will be shipped via UPS Ground while larger items will be shipped through our network of interstate common carriers. Please note, items shipped via common carrier will be considered residential curbside delivery. This means, quite literally, that your items will be delivered to the curb in front of your home. It does not include moving the item into your home, garage, or other location nor does it include any type of installation. The carrier will call to schedule a delivery appointment once the product has arrived at your local/regional terminal. A signature is required at time of delivery. Please include a daytime phone number with your shipping information. Extraordinary delivery locations (such as an island or mountaintop) may create additional delivery charges. If you suspect your delivery address is unusual please let us know at the time you place your order.
Address Verification
Each buyer will be sent an e-mail asking them to verify their shipping address. We will not ship your item until you have responded to this e-mail and provided us with the phone number at which you would like the freight company to contact you to schedule delivery.
Damage
Despite our best efforts to the contrary, items will occasionally be damaged in transit. We fully insure each shipment and will gladly work with you to ensure that the situation is resolved to your satisfaction. Typical remedies include a replacement unit or parts, a full or partial refund, or a damage allowance. To ensure fairness for all involved parties we ask that you carefully open and inspect each package for both internal and external damage prior to accepting the delivery. If any damage is found we ask that you refuse the delivery, noting the damage on the Bill of Lading and contact us within 48 hours (Excluding holidays and weekends). If delivery is refused we will ship a replacement item as soon as possible. If damage is discovered after the items have been signed for as being in good order our options will be greatly limited, so again, we ask that you inspect each and every package prior to accepting delivery. Our ability to resolve the issue is directly related to when the damage was noticed so PLEASE inspect each item prior to signing the delivery receipt.
Payment
We accept Visa, MasterCard, American Express and Discover through either PayPal or a separate third party vendor. We DO NOT ACCEPT international credit cards nor do we accept credit card payments over the phone. Please note, PayPal's buyer and seller protection policies require that we ship to the confirmed address used at the time a payment is made. If you'd like your purchase shipped to a non-confirmed address (new construction, rental property, etc) please contact us.
Sales Tax
Items being picked up at our retail location or shipped inside the State of Michigan are subject to the Michigan Resident Sales Tax of 6.0%.
Returns
If an item is purchased in error and/or exhibits no signs of damage the customer will be responsible for shipping the item to our store in Niles, Michigan using the same packaging and method of transportation as was used when the product was delivered. These items will be subject to a 20% restocking fee. The original shipping charges are not refundable. A credit will be issued after the item has been received and inspected.
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